Why GG ?
One of the India’s leading institution for excellence in Reproductive medicine, GG hospital is headquartered in Chennai, India. Established on 31st January 1982, GG Hospital is currently a four-storied, 52 bedded hospital covering all specialities in Obstetrics and Gynecology, reproductive medicine and general medicine, pediatrics and neonatology and general surgery. As a super speciality hospital, it deals with all aspects of infertility and Assisted Reproductive Technology (ART). The Fertility Research Center (FRC), a unit of GG Hospital, established in the year 1986, is the first center in South India to offer IVF treatment.
Dr. Kamala Selvaraj pioneered the technique that resulted in the birth of the South India’s First test tube baby (Kamala rathnam) in the year 1990. Now, Kamala rathnam is a mother of two kids there by establish the healthy and normality of the process.
We have many other Firsts in India, South India and South East Asia to our credit It is the pioneering institute for ART in South India, with a fully equipped state of the art IVF laboratory. It serves about 2000 to 2300 childless couples every year from India and abroad.
We have 52 beds and all the rooms are good sized with TV and air condition. We also have six super deluxe rooms. For less affordable patients we have common room of 4 in one room (2) and 3 in one room (1).
Our centre caters to all diseases of women and children. We have 2 modular theatres in which women related surgeries like cesarean section, hysterectomy, myomectomy and all varieties of endoscopic surgeries are performed every day. We also do the minor surgical procedures like diagnostic laparoscopy, ovarian drilling, dilatation and curettage (D & C), medical termination of pregnancy (MTP), Cervical OS tightening and many others.
The other facilities available are 24 x7 pharmacy, canteen, laboratory facilities, x-ray department, ultrasonography and so on.
SERVICE EXCELLENCE STANDARDS
GG Hospital is committed to providing the best possible outcomes and experiences for patients, their families and employees. Our mission to provide patient centered care is as follows:
The purpose of our communications is to provide clear, accurate information and to achieve mutual understanding by active listening and open, respectful dialogue. We:
Because we know we make a difference in the lives we touch, we deliver service in a manner that reflects compassion, empathy and caring. Compassion is demonstrated by listening to, accepting and responding to the distinct needs of each person in each interaction.
Responsiveness to queries
By anticipating the needs of others and responding in a prompt manner, we consistently
provide a high level of service, increasing the trust and confidence others have in us.
- Escort patients, families and visitors to their destination or to the person they
need to see, if possible.
- Confirm that patients’ needs are met by asking, “Is there anything else I can do?”
- Respond to patients in a timely manner, informing them of any delays or changes
that may affect them.
Accountability for treatment outcomes
we take responsibility to know, understand and perform in a professional and competent manner and we extend ourselves, asking, “What more can I do?” to ensure a positive
- Provide explanations to patients of the services/treatments they are going to receive.
- Take ownership of complaints or requests and follow through to resolution.
- Take care of equipment and facilities and report all problems immediately.
- Maintain a professional appearance and demonstrate pride in our work and our jobs.
We work collaboratively, valuing the specific and necessary contributions of each member of the team. We work together with a shared goal of achieving excellence in addressing patient needs, one patient at a time by:
- Encouraging participation from all team members (the team consists of all
patients, families, physicians and co-workers).
- Offering to help co-workers before being asked and asking for support when we
- Working with others collaboratively in problem solving and decision making.
- Giving positive feedback publicly; give constructive criticism thoughtfully and in
- Initiating, promoting and adapting to change and the process of continuous
Respect for Patient / Families / Doctors and staff
We value the unique qualities and needs of individuals and are committed to
understanding and appreciating the diversity of cultures, opinions and experiences that
patients, families and hospital staff bring to our environment.
- Show concern for the patient’s privacy by closing the door before asking personal
- Demonstrate awareness of cultural differences and respect for other people’s
opinions and experiences.
- Keep our voices down and refrain from personal conversations in patient areas.
- Do not ignore patients or speak about them as if they were not there.